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Service & Contact

Contact details
Nenko
Valeton 13 (Industrial area "de Wildeman" - court 2)
5301 LW Zaltbommel - the Netherlands
Phone: +31 418 - 82 00 82 - on working days between 8.30 and 5 pm (CET)
E-mail: klantenservice@nenko.com
Registration number Chamber of Commerce:11019171
VAT-number: NL804631736B01
Operating hours
You can contact us on working days between 8.30 and 5 pm (CET) by phone + 31 418 82 00 82 or e-mail klantenservice@nenko.com

If wou want to visit us for any reason, please make an appointment!
Showroom visiting
We warmly welcome you to our beautiful showroom in Zaltbommel located in the Netherlands. For every budget we can arrange for you the most beautiful room based on your wishes.
For an appointment, please contact us via mail@nenko.nl
 
Website navigation
There are three options to search for a product on this website:

1. Via the Search function on the Homepage; enter an article number, description or keyword and click on the search symbol.

2. Via Product Categories; click on Webshop on the homepage and choose the desired category.
In the subcategory you can select even more specifically by checking a target group or sense.

3. Via Product Advice on the Homepage; the website is subdivided into four target groups; Special Needs, Children, Elderly and Therapy & Movement and seven senses. Click on the target group(s), a price frame and sense(s).
You will then see the products that meet your selection.
Item Information - user manuals
Photos, descriptions, user manuals, prices and colours of our articles are not contractual and no rights may be granted.

User manuals
Enter the article number or description of the article in the search window and click on the article. You will find the manual under the User manual tab. Is there no User manual tab? Then please contact our customer service.


 
Item Information - colour charts
Photos, descriptions, user manuals, prices and colours of our articles are not contractual and no rights may be granted.

Upholstery
All upholstery types meet the relevant fire safety standards and can be cleaned with soapy water and a damp cloth.
Want to know more about the use of colours? Read the article about color advice or Nenko's blog about color use.
If in doubt about a colour of a certain type of upholstery, order a color swatch in our webshop.

NENKO PVC
The non-toxic and urine-resistant bisonyl has a soft glossy layer and is available in a range of colors. This upholstery can be used on almost all Soft Play products and furniture. Our PVC is phthalate free, phthalate is used as a plasticizer in PVC, but this can be harmful when eating or chewing on it.
RELAX Valencia
An artificial leather cover for the RELAX armchairs collection.
MEDILAX Cabana
For the MEDILAX relax chairs, this artificial leather upholstery is water and urine resistant, easy to clean and treated with antimicrobial and antifungal agents.
POLYESTER PVC
For selected reclining and seating elements, mats and SoftPlay products.
PANAMA PVC
Special, extra strong PVC for a limited selection of furniture.
Gift service
Nenko has no packing or gift service. You can order a Nenko gift bag with your order, where you can put the articles in for a gift.
Please verify that the articles will fit; the gift bag is 33 x 24 x 10 cm and can be ordered by reference number MX16.
For which target group are you looking for a product?
Elderly
Elderly
Special Needs
Special Needs
Children
Children
Therapy & Movement
Therapy & Movement
No specific target group
No specific target group
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NOT AVAILABLE FOR FOREIGN CUSTOMERS
With a credit card you can pay securely on the internet. You pay with the information on your credit card (MasterdCard, Maestro or Visa): - the name on the card - the card number, shown centrally on the front of your credit card - the expiration date (the month and year of the expiration date are on the front) - the validation code on Visa or MasterdCard (CVV or CVC) is a three-digit code on the back of your card. This code is an additional security check.
With PayPal, online payment is secure and protected. You do not have to keep your credit card at hand to make payment. Your bank account or credit card number is already stored securely in your PayPal account, so it is not necessary to enter your data endlessly. With PayPal you only need your e-mail address and password and you can safely pay online within a few clicks. PayPal is free for you as a buyer.
A transfer means that you transfer the money in advance via a regular bank transfer. You will receive an e-mail from Buckaroo with the bank account number, name of the beneficiary and of course the amount to be transferred. You need to transfer the amount within 7 days via a regular bank transfer.
As soon as we have confirmation of the moneytransfer, your order will be processed. If we have not received payment within 7 days your order will be canceled.
Note: during this period the delivery time of certain products may be changed!
You can deposit the amount shown on the order confirmation within 7 days into the account below. Tonce the amount is trnasferred and visible in our account the order will be sent, provided the product(s) are in stock.

For international customers : Nenko BV - Zaltbommel
ABN AMRO 's-Hertogenbosch
IBAN Account number: NL54 ABNA 0539 2160 89

For Belgium: Nenko BVBA - Vorst-Laakdal
Fortis Bank Geel
IBAN Account number: 230-05-24640-84

Please make sure that your order confirmation number is always mentioned with your payment!
An invoice will be sent to the billing address after sending your order. The payment term is 14 days.

Depending on the amount of the account, we can choose not to accept a payment option offered.
no information available
Not available
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No information available
Do you want to be sure that the products ordered by you will actually be invoiced this year? We will then ensure that you do not encounter budget technical problems and that your budget of this year can be used even when products are not available at the moment.
AfterPay - AfterPay manages (for Dutch Citizens only) the entire post-payment process for www.nenko.com. This means you receive a digital invoice from AfterPay via email for payment of the product(s) purchased. If you are paying via AfterPay for the first time, the amount of the digital invoice can be a maximum of € 500 at www.nenko.com. If you are already known to AfterPay, you can pay a sum of up to € 500. AfterPay carries out a data check for approving your request to pay via digital invoice. AfterPay applies a strict privacy policy as described in its privacy statement. In the unlikely event your application to pay via digital invoice is not authorised, you can naturally pay for the product using another payment method. Please contact AfterPay if you have any queries. Please see the consumer section of the AfterPay website for further information.
A packing slip will be emailed to you as soon as the package is ready.