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Ordering and Payment

Safe shopping
Shopping online at Nenko is fast, safe, comfortable and reliable. We use a secure internet connection with SSL certificate to send sensitive information, such as payment data. With a secure internet connection, the URL www.nenko.com is preceded by https:// instead of the normal http://. The letter 's' stands for 'secure'.

You can see you are on a secure website when a small lock appears and the address bar turns green. However, we recommend that you use a strong password and not exchange usernames and passwords with others.


 
Quotation
Do you need a quotation for your administration or be able to consult? You can easily do this yourself on our website:

- Click on the On quotation button with the articles
- Log in or create an account
- Click Send quotation and receive the quotation in your mailbox
  Need more information or advice? Complete the Comment field and we will contact you.
- The quotation is stored in My account at Quotations

To order:
- In My account go to Quotations and click on Add to cart*

* Note! Promotional prices are only valid if you also place the order through our website.
Order
Placing an order in the Nenko webshop is extremely easy! Follow the steps below and receive the desired products soon.

step 1: Select the best and most suitable products in the webshop and Add to cart.
step 2: Go to the Shopping cart and enter any quantities. You can also optionally add a wish code / discount code. Choose the country and you will also see the shipping costs of the order here.
step 3: You then enter Your data in the shopping cart. Log in with your account, proceed as guest or register on our site. step 4: Choose the desired Payment method and then click on Place order.
step 5: You will receive an order confirmation and, depending on the chosen payment method, a payment email in your mailbox.

If you have placed an order before and have created an account, the details will be filled automatically. We advise you to check this data. If you want to make any changes, of course, you can.
Payment options
With us you have the choice to pay via PayPal, Bank transfer or Credit card (Mastercard / Maestro / Visa). We work with payment provider Buckaroo. You can find extensive information per payment option in the shopping cart by clicking on the question mark behind the payment option.

Pay directly in advance via PayPal or Credit card. Your order will only be processed if the payment is successful. You receive an invoice after delivery.

If you pay with Bank Transfer, you have 7 days to transfer the amount in advance via email from Buckaroo. After you have done the bank transfer, you can use the Track & Trace check whether the payment has been received by us. If we have not received the payment after 2 weeks, you will receive another link to remind you that the order has not yet been processed and you still have the opportunity to comply with the payment request. The order will only be processed if the payment is successful. You receive an invoice after delivery.

For paying On account you have to contact us first.

 
Discount code / Wishcode / Wish voucher
Did you receive a discount code by mailing, newsletter or trade show?
You can enter this code in the special box in the shopping cart. The discount will be deducted directly from the order.

Did you receive a Wish Voucher or did you convert Wish Points into a Wish Code?
You can enter this code, which consists of numbers and letters, in the special box in the shopping cart. The discount will be deducted directly from the order. If there is still an amount left, you can pay this with the selected paying method.

- You can't exchange the wish code partially neither against shipping costs
- You can only use one wish voucher / wish code per order
- The amount on the wish voucher is including VAT.
- The wish voucher / wish code is valid 1 year after activation.

Please note : On an order placed with wish points or a wish voucher you do not collect new wish points.
Bank details
For web orders we use the online Payment Service Provider Buckaroo. All online payments with PayPal, Bank Transfer and Credit card are processed through them.

If you have opted for Bank Transfer, transfer the amount via the e-mail that you have received from Buckaroo.
Please note: this is a different account number than stated below. We therefore ask you not to transfer the amount directly to Nenko.

For al other payments, please use our bank account in the Netherlands:
IBAN: ABN-AMRO NL54ABNA0539216089 (BIC: ABNANL2A)

 
For which target group are you looking for a product?
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Elderly
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Special Needs
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NOT AVAILABLE FOR FOREIGN CUSTOMERS
With a credit card you can pay securely on the internet. You pay with the information on your credit card (MasterdCard, Maestro or Visa): - the name on the card - the card number, shown centrally on the front of your credit card - the expiration date (the month and year of the expiration date are on the front) - the validation code on Visa or MasterdCard (CVV or CVC) is a three-digit code on the back of your card. This code is an additional security check.
With PayPal, online payment is secure and protected. You do not have to keep your credit card at hand to make payment. Your bank account or credit card number is already stored securely in your PayPal account, so it is not necessary to enter your data endlessly. With PayPal you only need your e-mail address and password and you can safely pay online within a few clicks. PayPal is free for you as a buyer.
A transfer means that you transfer the money in advance via a regular bank transfer. You will receive an e-mail from Buckaroo with the bank account number, name of the beneficiary and of course the amount to be transferred. You need to transfer the amount within 7 days via a regular bank transfer.
As soon as we have confirmation of the moneytransfer, your order will be processed. If we have not received payment within 7 days your order will be canceled.
Note: during this period the delivery time of certain products may be changed!
You can deposit the amount shown on the order confirmation within 7 days into the account below. Tonce the amount is trnasferred and visible in our account the order will be sent, provided the product(s) are in stock.

For international customers : Nenko BV - Zaltbommel
ABN AMRO 's-Hertogenbosch
IBAN Account number: NL54 ABNA 0539 2160 89

For Belgium: Nenko BVBA - Vorst-Laakdal
Fortis Bank Geel
IBAN Account number: 230-05-24640-84

Please make sure that your order confirmation number is always mentioned with your payment!
An invoice will be sent to the billing address after sending your order. The payment term is 14 days.

Depending on the amount of the account, we can choose not to accept a payment option offered.
no information available
Not available
no information available
No information available
Do you want to be sure that the products ordered by you will actually be invoiced this year? We will then ensure that you do not encounter budget technical problems and that your budget of this year can be used even when products are not available at the moment.
AfterPay - AfterPay manages (for Dutch Citizens only) the entire post-payment process for www.nenko.com. This means you receive a digital invoice from AfterPay via email for payment of the product(s) purchased. If you are paying via AfterPay for the first time, the amount of the digital invoice can be a maximum of € 500 at www.nenko.com. If you are already known to AfterPay, you can pay a sum of up to € 500. AfterPay carries out a data check for approving your request to pay via digital invoice. AfterPay applies a strict privacy policy as described in its privacy statement. In the unlikely event your application to pay via digital invoice is not authorised, you can naturally pay for the product using another payment method. Please contact AfterPay if you have any queries. Please see the consumer section of the AfterPay website for further information.
A packing slip will be emailed to you as soon as the package is ready.